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BizRate 2009 Circle of Excellence

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Member - International Pen Association

 

 

 

 

 

 

 

 

 

 

 

 

 

 


      FREE SHIPPING
Orders over See Cart First Class Mail shipping
FREE  USA FIRST CLASS MAIL TO 48 STATES for orders over $75
FREE  USA PRIORITY MAIL TO 48 STATES for ALL PEN orders over $100
FREE  USA UPS GROUND TO 48 STATES for orders $100
FREE  USA FED EX EXPRESS SAVER  5lbs or less to 48 STATES over $200
We currently do not offer free shipping outside the USA.


Overseas orders up to 4 lbs and under See Cart

Canadian orders may select FedEx Ground International with 10% customs duty included in the shipping price quoted.  Your order arrives with Customs Duty prepaid.

Overseas and Canadian orders over See Cart

Our shipping rates are currently equal-to our actual cost to have your order picked, packed and shipped to your doorstep via a wide variety of carriers, while other resellers consider shipping charges to be a profit center. 
   


     LOW PRICE GUARANTEE
We will match any price you find on the web today as well as within 30 days of your purchase. Please provide the web page URL, item, and specified shipping charges so that we can calculate the actual price to match. Upon successful verification, we will refund 100% of the difference in your purchase price from PENWA.COM and the competitor price with shipping. We will provide a refund directly to your credit card or PayPal (not a store credit as some competitors will.) Item must be identical and new. We cannot match prices found on eBay.

Due to a US Supreme Court Ruling in 2007 (Leegins vs PKSK), manufacturers are now authorized to dictate a minimum selling price policy for their products. As an Authorized Dealer, we must honor these policies and this currently limits us on discounting most Parker and Waterman pens and all Fisher Space Pens. Subscribe to our mailing list for current Promo Codes and save up to 20% on selected merchandise.

With our Lowest Guarantee Pricing Promise, we will still honor any price you find online at the time you place your order. 
   
     

     RETURN POLICY
Please contact  robin@penwa.com  to advise your intention to return product and obtain an RMA Number. We will credit your card upon receipt for merchandise in new condition in original packaging within 30 days of purchase.  (There may be a charge to replace Tombow Rollerball refills for which the wax seal has been removed.)  If free or discounted shipping was provided on the original shipment, actual shipping and handling charges will be deducted from the refund amount.  Non-pen related items are subject to  a 20% restocking fee.

RMA# _ _ _ _ _ _
PENWA.COM
617 STOKES ROAD  #4-190
MEDFORD    NJ    08055-3005

   

     LIFETIME WARRANTY
All pens sold by Penwa Gifts carry a Lifetime Warranty against defects in materials or workmanship by the manufacturer. If you have a warranty claim with any pen, please contact us and we will provide you with the contact information for the respective manufacturer.
      

     YOUR ORDER SHIPS TODAY
We have recently been able to improve our shipping capabilities to offer SAME-DAY SHIPPING FROM STOCK  for EVERY pen that we sell.  This has yet to be matched by any of our competition who will ship "within one or more business days."  On occasion, due to unusually high volume on a particular item, we may be temporarily out-of-stock, but we are usually able to ship your order within 3 days or less.  Please check your order status online using your order confirmation number.
   

     ABOUT PENWA GIFTS
Penwa Gifts began selling Tombow Fine Pens online in 1995 from our web-site www.tombow.com and accepted Visa and MasterCard via e-mail. We offered hard-to-find Japanese pens and refills.  We provided significant discount and extremely low shipping on your total order as we still do to this day.
    
In late 1997 we began using an on-line shopping cart and offering Secure Online Ordering with VISA and MasterCard. Shortly thereafter we added American Express and Discover Card. We developed our own web enabled program, Harvester DX to automatically download and print our picking lists and shipping labels and facilitate re-stocking orders to our vendors. We added Itoya products and Fisher Space pens to our offering.

In the years to follow, we added Stypen, Parker and Waterman.  For the 2005 holiday season we added Aurora Italian pens at the best price on the web.
   
Our charter is to provide fine writing products that are difficult to find in stores. We stock every pen of every line we sell. We do our best to maintain optimum stocking levels for every pen to ensure that we have the pen you want in-stock when you order.  Your pen will Ship Today !

We have been Bizrate Customer Certified since 2000 and have be rated by over 1000 customers. We take pride in our customer service.  We have served over 62,000 customers since 1995. We look forward to serving you.
         


     CORPORATE GIFTS  /  LASER ENGRAVING
Let us Laser Engrave your name in your font or logo which cannot rub off like lesser quality silkscreen images.  We have always offered additional quantity discounts and very low engraving costs.   Please click the ENGRAVING button in the left margin of the brand you are purchasing to determine engraving and quantity discounts.  Frank's laser-engraving is second to none and we regularly exceed the quality and abilities of others.  We can also mechanically engrave the Arial font for pens that we are unable to laser-engrave. We love corporate orders and specialize in quick turnaround! Our customers include HP, Microsoft, Wawa, Mericle R.E. Services, and many more worldwide.  Contact  robin@penwa.com  for a quote.
    

     PRIVACY POLICY
Your personal information is necessary to process your order and will not be released to any third party. Your order information is always encrypted via 128bit SSL when transmitted to and from our ordering site at DXcart.  We retain your order address information in our system to facilitate the completion of future orders. 
 

     CUSTOMER SERVICE
If there is a need to contact us regarding an existing order, please email Robin at  robin@penwa.com You may also call Robin directly at 888-626-8199. If you are calling from outside the USA you may reach Robin at 856-596-3260.  
             

 
    TOLL FREE PHONE ORDERS
If you know what you want to order please call Robin at  888-626-8199   Weekdays 9 to 5 EDT.
If you are calling from outside the USA
you may reach Robin at  856-596-3260. 
             

     QUESTIONS
If you need to contact us regarding a question, please email robin@penwa.com  
You may also call Robin at  888.626-8199   Weekdays 9 to 5 EDT.
If you are calling from outside the USA
you may reach Robin at 856-596-3260. 
      

     SNAIL MAIL ORDERS
You may order by mail.  Please create your order online and print the shopping cart page with shipping including your desired items, shipping method and order total.  Send a Money Order in US DOLLARS ONLY (available at your local post office for less than See Cart

MAIL ORDERS
PENWA.COM
617 STOKES ROAD  #4-190
MEDFORD    NJ    08055-
3005

     BIZRATE CUSTOMER CERTIFIED
Many apply, few are chosen.   Penwa Gifts has been BIZRATE CUSTOMER CERTIFIED since 2000 while many of our competitors have yet to be listed at all.   Our Customer Satisfaction Rating is frequently higher than 9.5 which means that over 1/2 of our customers who complete the BizRate survey award us ALL 10 's...  We are proud of our commitment to high standards in serving our customers.  We hope this will give you confidence to trust us with your purchase.. 
     
 



Overal Rating 9.6

 Online Shopper Sep 26, 2004
This was one of the best internet purchase experiences I've ever had. I usually expect good service but this was excellent. They have an excellent selection and they had the best prices by far. The products were all in stock and arrived before I expected them. I would strongly recommend them.


                


     ePUBLIC EYE
We have earned an ePublicEye customer satisfaction rating of greater than 9.2 and have been listed since the year 2000.

Compare our ePublicEye score!
Click the logo to see customer survey results.

     


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     SQUARE TRADE / EBAY
We subscribe to SqareTrade for mediation of potential customer dissatisfaction.  We also maintain a store on eBay.      

Click the logo to learn more about SqareTrade..
     


Building Trust in Transactions (tm)


     AUTHORIZED DEALER
Penwa Gifts is an Authorized Dealer for all of the brands we sell.  We are a Key Authorized Dealer for TOMBOW which ensures our ability to buy at greatest discounts.  We are one of very few Premier Authorized Dealers for ITOYA ensuring great discounts and the ability to drop ship your large order directly from the ITOYA warehouse.
   
We sell the full line of product for every brand we sell.   We stock every pen we sell for immediate shipment.
 

Penwa has been a Key Authorized Dealer for Tombow since 1995 and we stock the full line of Tombow fine pens and office products.

Penwa has been a Premier Authorized Dealer for Itoya since 1995 and we stock the full line of Itoya fine pens and office products.

Penwa has been an Authorized Dealer for Fisher since 1996 and we stock the full line of Fisher fine pens.

Penwa has been an Authorized Dealer for Parker since 2000 and we stock the full line of Parker fine pens.

Penwa has been an Authorized Dealer for Waterman since 2000 and we stock the full line of Parker fine pens.

Penwa has been an Authorized Dealer for Sensa since 1996 and we stock the full line of Sensa fine pens.

Penwa has been an Authorized Dealer for MonteVerde since 1997 and we stock the full line of MonteVerde fine pens.

Penwa has been an Authorized Dealer for Aurora since 2005 and we stock the full line of Aurora fine pens made in Italy.

Penwa has been an Authorized Dealer for Inka since 2005 and we stock the full line of Inka pens.

Penwa is the Exclusive Authorized Dealer for Stubbs' pens which are handmade from exotic woods.